Returns and Refunds

You can return any item purchased on Ferraristore.com within 15 days of the delivery date. Here’s how:

1. Fill out the Return Form.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our
4. Fill out 5 copies of the that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
5. Contact UPS by phone (+41 (0) 44 200 41 00) to arrange the pick-up of your package wherever you wish.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.

If you would like to return an item purchased in store, for more information.

Holiday Return Policy

All orders placed and delivered between 13 November and 23 December may be exceptionally returned until January 7. Orders delivered after 23 December, the regular return policy applies.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.