In accordance with article 52 of the Consumer Code, you have the right to withdraw from the sale contract with the Vendor for any reason and without incurring any penalty within fifteen (15) days from the day you received the products bought on Scuderia Ferrari Online Store. Except in certain specific circumstances, duly specified in the Return Policy, you are not permitted to exchange or to replace purchased products with other products.
To withdraw from the sale contract, you may choose one of the following methods in accordance with article 54 of the Consumer Code:
a) Online submission to the Vendor of the Return Form found in the Customer Care area, completed in its entirety; in this instance, the Vendor will send you an email confirming that they have received your return request.
b) Sending to the Vendor the form – to be completed in its entirety - that can be downloaded from Scuderia Ferrari Online Store* and which is consistent with the template form as per art. 49, section 4 of the Consumer Code.
c) Sending the Vendor another declaration explicitly stating your decision to withdraw from the sale contract.
In instances b) and c), your declaration must be addressed to Customer Care at the registered office of YOOX NET-A-PORTER GROUP S.p.A., via Morimondo, 17 – Milano 20143. In such instances, you will be responsible for proving that you exercised your right to withdraw from the sale contract correctly and within the specified time frame.
In accordance with article 57 of the Consumer Code, once you have exercised your right to withdraw from the sale contract, you must the send the products back to the Vendor within fourteen (14) days of the date you notified the Vendor of your decision to withdraw.
The only expenses charged to you are those for returning the products, unless the Vendor expressly exempted you from those expenses when you made your purchase, and under the condition that you use the courier and shipping methods indicated below in sub-section 7.5.
The Vendor recommends you use the courier UPS (www.ups.com) for returning products. By using UPS and the pre-printed label – which carries the return address – enclosed in the original order, you can return products to the Vendor without having to pay upfront for their return. The Vendor will directly pay the return shipping costs of the products on your behalf, relieving you from having to make a payment to the courier. For the payment of returning the products, the Vendor will deduct a fee equal to the cost of standard shipping from your refund. Furthermore, from the moment in which you hand over the purchased products to the courier recommended by the Vendor, the Vendor will relieve you from any responsibility for loss or damage to the products during transit.
If you decide to return products using a shipping method other than the one indicated by the Vendor in sub-section 7.5, you will have to pay the return shipping costs upfront and you will be responsible for any loss or damage to the products during transit.
In this event, you will also be refunded an amount equal to the standard shipping cost of the purchased products although, as per art. 56, section 2 of the Consumer Code, you will not be refunded for any additional costs incurred due to choosing another kind of shipment and delivery that is different to or faster than the standard method. In this instance you may still be held liable if the products are lost or damaged during transit, whether due to your improper choice of carrier and/or the shipping methods.
The right to withdraw from the sale contract – besides compliance with the terms and procedures as described above in sub-sections 7.1, 7.2, 7.3 and 7.4 – shall be deemed correctly exercised if the following conditions have been fully met:
- The right to withdraw has been correctly exercised within fifteen (15) days of receiving the products
- The products have not been used, worn or washed
- The identification tag with the disposable seal is still attached to the products as it constitutes an integral part of the product
- The products are returned with their original packaging
- The products are handed over to the courier within fourteen (14) days of the date you notified the Vendor of your decision to withdraw from the sale contract
- The products are not damaged
In accordance with article 59 of the Consumer Code, the right to withdraw from the sale contract is excluded in the event that you purchased customised or personalised products, or sealed items that were opened after delivery and that cannot be returned for health or hygiene reasons (such as, for example, products belonging to the “Cosmetics” category, whose sealed packaging has been opened).
The Vendor shall check whether the products returned comply with the terms and conditions indicated in sub-section 7.7 above.
If the right to withdraw has been exercised in accordance with the terms and conditions indicated above, the Vendor will send you an email confirming the acceptance of the returned products and will refund the amount paid for purchasing the products according to the terms and procedures set out.
You will be refunded as quickly as possible, and, in any case, within fourteen (14) days of the date the Vendor was informed of your decision to withdraw from the sale contract. We will begin processing your refund once we have verified that the terms and conditions above have been properly met.
In the event that your return does not comply with the terms and conditions set out in letters a), e) and f) of previous sub-section 7.7 or of art. 59 or the Consumer Code, you will not be entitled to any refund of the amount already paid to the Vendor. The Vendor will inform you via email if your return is not accepted. Within 14 days of the email sent informing you that the return has not been accepted, you may choose, at your own expense, to have the products sent back to you in the conditions they were returned to the Vendor, informing the Vendor of this choice in accordance with the terms that will be communicated to you. Otherwise the Vendor may keep the products, as well as the amount paid for purchasing them.
Should the conditions of letters b), c) and d) of previous sub-section 7.7, not be respected, you will not be entitled to a full refund of the amount already paid to the Vendor. In accordance with art. 57, section 2 of the Consumer Code, you will be liable for any decrease in value of the products returned to the Vendor resulting from any use of them other than what is necessary to verify their nature, characteristics and functioning. In this event, the estimated reduction in value of the products will be deducted from the refund, which will amount to between 10 and 90 percent of the amount you paid to the Vendor for the products purchased, and which the Vendor will specify to you via email accordingly. Within 14 days of the email sent informing you of the amount deducted from the refund, you can choose, at your own expense, to have the products returned to you in the conditions they were sent back to the Vendor, informing the Vendor of this choice in accordance with the terms that will be communicated to you. Otherwise the Vendor may keep the products as well as the amount corresponding to the percentage deducted from the refund.