Returns and Refunds
You can return received items within 30 days of the delivery date.]
- Fill out the Return Form in order to get a Return Number.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Fill out 5 copies of the
that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
- Visit https://locator.dhl.com to find the nearest DHL branch and arrange by phone the pick-up of your package. Don't forget to quote our account number 961099101.
- Use the Return Label included with your order for easy shipping.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.
If you would like to return an item purchased in store,
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 30 days of delivery date.
Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available.
We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our
It is not possible to send an exchange request for one or more products that were purchased using a promotional code.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.