You can inform the Vendor of your intention to return merchandise by completing and submitting the Return Form to the Vendor through the Customer Care area of the Website. The Vendor will send you an email confirming that they have received the completed Return Form.
The Vendor recommends you use the courier UPS (www.ups.com) for returning products, as packages sent by UPS are trackable. If you use UPS and the pre-printed label – which includes the return address – provided within the original shipment, you will not be required pay the return shipment costs upfront. The Vendor will pay the courier on your behalf and will deduct from your refund a fee according to Section 3. You should contact UPS to schedule your return shipment.
If you prefer to send the returned merchandise with a courier of your choice other than UPS, you may do so at your expense and at your own risk.
If you decide to return products directly in a Scuderia Ferrari store indicated on the Scuderia Ferrari Online Store, without waiting for the courier to arrive at your home, you will not have to pay any fees and you will not need to fill out the online Return Form. Simply deliver the products, the original packaging, the pre-printed label and the order summary to a sales assistant within twenty (20) days of receiving the products.
The sales assistant will check for the identification tags and make sure that the products do not have any flaws and/or defects that could render them unfit for use.
In the event that the preliminary check by the sales assistant shows defects and/or flaws in the products, the sales assistant will not be able to collect the products and will invite you to contact the Seller's Customer Care directly.
In the event that, as a result of the aforesaid check, it is found that the products do not have any flaws and/or manifest defects, the sales assistant will fill in the return form, collect the products and put them in their original packaging, applying the pre-printed adhesive label so that they can be sent to the Seller.
It should be understood that the sales assistant only carries out a preliminary check on the products and that the collection of the products in store does not constitute the acceptance of the return by the Seller.
The Seller will in fact verify the conformity of the products to the terms and conditions indicated above as soon as they have received the products at their warehouse and will inform you by e-mail if the return is accepted.
Unless stated above in the return acceptance terms, if you paid with the Cash on Delivery payment option and wish to obtain a refund directly in your bank account, you must bring your IBAN with you to the chosen store and communicate it to the sales assistant who will add it to your personal details.