Customer Care


If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 20 days of delivery date.  

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available.

Alternatively, bring the item you wish to exchange to one of the selected Ferrari Stores ensuring that the item is in the same condition in which you received it, including all labels and packaging. Please remember to also bring the shipping document and the pre-printed return label, our staff will assist you with the exchange procedure. Please note that it will not be possible to receive an immediate exchange in store. 

We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.

It is not possible to send an exchange request for one or more products that were purchased using a promotional code.

The in-store exchange service is available in the following selected stores:


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