Customer Care

What should I do if my order hasn’t been delivered yet?

If your order has not been delivered within the estimated period, we suggest that you:

  • Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Track your Order page
  • Check that the address indicated for the delivery is correct
  • In the case of a missed delivery, please contact UPS at United States: 1 800 782 7892.

For further assistance, contact us, we will be happy to assist you.

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