Customer Care

Return Policy

You can return any item purchased on Ferrari Store within 20 days of the delivery date. Here’s how:

  1. Fill out the Return Form.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. We will deduct a flat Return Fee of USD 6.00 (plus Sales Tax on this fee, where applicable) from your refund.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.

If you would like to return an item purchased in store, see the dedicated section for more information.

Contact Us

Skip to main content
Current Promotions
Next promotion
COMPLIMENTARY EXCLUSIVE GIFT PACKAGING
FREE SHIPPING ON ORDERS OVER £ 130
  • start layer

    NEW COLLECTION

    Come and discover the latest arrivals.
    MEN
    WOMEN
    KIDS

    NEW COLLECTION

    end layer

  • You are shopping in United Kingdom
  • Store Locator